We hope you are satisfied with your purchase. If you are not happy with the items you received, please read this policy carefully before requesting a return or refund.
1. Return Period
You may request a return within 30 days of receiving your items.
We may be unable to process return requests made after this 30-day period.
2. Return Conditions
To qualify for a return, items must meet the following conditions:
The item is in brand-new, unused condition. The item is suitable for resale. All original packaging, tags, and accessories are intact. Valid order information or proof of purchase is provided. The item has not been damaged due to human error or misuse.
We reserve the right to refuse a return request if the item does not meet the above conditions.
3. Non-Returnable Items/Situations
Returns or refunds are generally not accepted in the following cases:
The wrong item was selected due to customer error. The item was damaged, misused, or modified by the customer. The item has been used, washed, or shows obvious signs of wear. Original packaging, tags, or accessories are missing. The request is made after the return period has expired. Gift cards or other non-returnable items (where applicable).
The above restrictions do not apply if the item has quality issues or was damaged during shipping.
4. Incorrect or Damaged Items
If you encounter any of the following issues:
The item has quality defects; The item was damaged during shipping; You received the wrong item; Accessories are missing or the quantity is incorrect;
Please contact us as soon as possible after receiving the item and provide the following information:
Order number; Photos of the item; Photos of the outer packaging (if applicable); Description of the issue.
We will review your request within 1–2 business days and arrange for a replacement, exchange, or refund based on the situation.
5. How to Request a Return
To request a return, please contact our customer service team and provide the following information:
Order number; Name used for the order; Email address used for the order; Product name; Reason for return; Photos of the item (if applicable).
Upon receiving your request, we will review it within 1–2 business days and notify you via email regarding the outcome and the return address (if applicable).
We may be unable to process items sent back without prior authorization. VI. Return Shipping Costs
If a return is requested due to the following reasons:
Product quality issues; Receipt of the wrong item; Damage during shipping;
Upon verification, we will cover reasonable return shipping costs or provide an appropriate solution based on the specific circumstances.
If a return is requested due to the following reasons:
Personal preference (dislike); Change of mind; Mistaken purchase; Incorrect size or color selection (if applicable);
The customer is generally responsible for return shipping costs.
We recommend that the sender assumes the risk associated with shipping and retains proof of shipment.
VII. Refund Processing
Once we receive the returned item and complete the inspection, we will notify you of the verification result within 1–2 business days.
Upon approval, we will arrange the refund within 1–2 business days.
The refund will be issued to your original payment method.
VIII. Refund Arrival Time
Once the refund is initiated, the estimated arrival time is as follows:
Credit/Debit Card: 3–7 business days Other payment methods: Subject to the processing time of the respective payment provider.
If you do not receive the refund after the estimated timeframe, please first contact your card-issuing bank or payment provider; if the issue remains unresolved, please contact us for assistance.
IX. Order Cancellation
If the order has not yet shipped, you may contact us to request a cancellation.
Once an order has entered the shipping process, it generally cannot be cancelled.
If the order has already been delivered, please apply for a return in accordance with this Return Policy.
X. Exchange Policy
If you receive a damaged, incorrect, or defective item, you may contact us to request an exchange.
Upon approval, we will arrange to replace the item with the same product (subject to stock availability) or provide another reasonable solution.
We do not currently support direct exchanges for personal reasons (e.g., dislike, incorrect selection); we recommend returning the item and placing a new order for the desired product.
XI. Situations Where Refunds May Be Refused
Refund requests may be refused in situations including, but not limited to:
The 30-day return period has expired; The item has been used or damaged; The item is missing accessories or packaging; Order information cannot be provided; The item was damaged due to human error or misuse; The request does not comply with this Return Policy. 12. Contact Us
If you have any questions regarding our refund or return policy, please contact us.
Company Name
Daxtune LLC
Customer Service Email
help@daxtune.shop
Phone Number
+1 7208603459
Company Address
3895 ELMHURST PL, BOULDER, CO 80305
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